DOA’S Guarantee (Dead on arrival)
We guarantee live arrival and an
extended guarantee for up to 6 hours past the expected arrival time. If
you receive your order after our extended arrival time guarantee, and
there are DOA’S then the carrier is at fault; a claimed must be filed
with them. You must report any guaranteed DOA’S to us within 12 hours
after arrival by email at
or phone at 734 765-2491 we
will then credit an account, send a refund by check or ship
replacements. Shipping is not included. We reserve the right to
request the DOA’S back for inspection for refund approval. If we
request the DOA’S back, we will email you an instruction sheet for
returning DOA’S back to us.
We guarantee your angelfish up
to 24 hours after delivery. Should any fish die within this time, we
will give you credit toward another purchase, send a refund by check, or
ship a replacement. We do not cover shipping cost. You must report
your guaranteed fish to us within 24 hours of receiving your order.
Restrictions may apply, for more information contact customer service at
or 734 765-2491. We reserve
the right to request the guaranteed fish back for inspection for refund
approval. An instruction sheet for returning fish back will then be
emailed to you.
The following must be adhered to
for your guarantees to be valid. You must sign for your order. You must
take immediate delivery of your order on the first try by our shipper.
If special arrangements are made between you and shipper i.e. to be
left on porch etc. your guarantee will be void.